Competence 1.

Gains a knowledge of the client’s strategy, processes, structures and stakeholders, in order to successfully deliver and add value.

Competence 2.

Is able to add value to client and consultancy throughout the consulting lifecycle.

Competence 3.

Ensures technically, operationally and financially feasible solutions.

Competence 4.

Is able to get the best out of others varying style by situation.

Competence 5.

Ensures a positive profile of their consultancy practice e.g. through networking, conference attendance/ presentation and social media usage.

Competence 6.

Is able to work effectively in complex environments containing value conflicts, uncertainties and multiple truths.

Competence 7.

Acts to maximise client satisfaction and engagement for example by active communication, issue management and managing expectations.

Competence 8.

Knowledge of the worldwide and local consultancy market, history, players, trends and reputation (five key topics)

Competence 9.

Act in a way to maximise your consultancy profile by adding to the culture, knowledge and social elements of the practice.

Competence 10.

Demonstrates the personal qualities and good practices of a professional consultant (Honesty, Respect, Integrity, Independence, Objectivity, Accountability, Commitment, Robustness).

Competence 11.

Knowledge of local, industry-relevant legal and regulatory frameworks.

Competence 12.

Understanding and adherence to informal and formal standards of ethical behaviour.

Competence 13.

Builds technical specialism and expertise through education, qualification and experience. Can quantify and justify the level of expertise provided.

Competence 14.

Key current and emerging practices that clients expect consultants to be conversant on, such as Security, Artificial Intelligence, RPA, Blockchain, Diversity, Agile, Digital, IOT.

Competence 15.

Brings a strategic, top down mindset to maximise delivery effectiveness.

Competence 16.

Act in ways to collect and reuse knowledge for the benefit of the individual and the business.

Competence 17.

Understands the cost model of consultancy activity (e.g. commercials for external consultants, or cost recovery for internal consultants) so as to act in ways that support good financial health.

Competence 18.

The interaction of personal, consultancy, client and societal values.

Competence 19.

Builds trust and confidence in clients, stakeholders and colleagues by demonstrating a positive and constructive attitude while driving to achieve desired goals.

Competence 20.

Provides quality deliverables as part of the implementation team supporting the client.

Competence 21.

Planning self-development of behavioural skills and shows track record of personal growth.

Competence 22.

Delivers and manages client capability improvements or transformations.

Competence 23.

Can write, speak, listen and present using a variety of communication styles.

Competence 24.

Collect requirements, designs and validates solutions for clients (Understanding Process).

Competence 25.

Effective management of self throughout all aspects of consultancy activities.

Competence 26.

Continually and proactively builds relationships and profile through networking, self-marketing and social media usage.

Competence 27.

Acts in line with client, country and international sustainability goals.

Competence 28.

Provides quality advice in the context of client engagements.

Competence 29.

Follows a structured approach (such as ISO20700:2017) across the end-to-end engagement cycle in order to provide high quality deliverables.

Competence 30.

Is familiar with and uses a wide range of consulting approaches (tools, methods, frameworks, processes, techniques).

Competence 31.

Understanding of the business trends, competitive landscape, processes and regulation of the industry(s) that the consultant works in.

Competence 32.

Ensures suitability of role, understands and acts within the contractual bounds, setting expectations and clarifying when necessary.

Competence 33.

Manages the long-term relationship with the client, in a way that maximises the value to both parties, leading to ongoing work.

Competence 34.

Taking responsibility for actions and the outcomes of those actions.

Competence 35.

Works as part of a team.

Competence 36.

Brings a pro-active, flexible mindset to maximise delivery effectiveness.